Information We Collect
When you reach out for roof repair, we collect the details you give us. That includes your name, phone number, email address, and the service address where the work is needed. You might also share a description of the problem, photos of the damage, or insurance information.
Like most websites, we automatically collect some technical data when you visit. This includes your IP address, browser type, device type, and the pages you view. We use this to keep our site running smoothly and to understand how people find us.
How We Use Information
We use your contact details to respond to your request, schedule a visit, and keep you updated about your roof repair. If you ask for a quote, we use your information to prepare and deliver it.
We may also use your information to send you service updates, appointment reminders, or occasional offers that we think might help you. You can opt out of marketing messages at any time.
Your information helps us improve our services, train our team, and make sure we are meeting the needs of homeowners in Wilkes-Barre.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular and how people navigate our site. The data they collect is aggregated and does not identify you personally.
We may also use third-party services for advertising, scheduling, or customer communication. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, or subcontractors who assist with your roof repair. These partners are required to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we will take steps to ensure your privacy is respected.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy. For example, we retain service records for a reasonable period so we can handle any warranty or follow-up needs.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to or restrict certain processing.
To exercise any of these rights, please contact us using the information below. We will respond to your request in accordance with applicable law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes means you accept the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please reach out to us. You can call us at (570) 481-9079 or send us a message through our website.
We are here to help and will do our best to address your concerns promptly.